I bought a flight ticket (Lagos-Nairobi-Nairobi-Lagos) from the Abeokuta office of Dvine Travels and Tours Bureau limited on December 12, 2006. I got to
Immediately I returned to
before purchase. Have a nice day.’
This response from Diran Oloyede was a daze and I quickly wrote a reply: ‘Does it imply that Nelson did not report my case to you until I presented it? For your information I have been dialoguing with him on the refund since June, 2007.The tone of your letter does not match an investigation. I will contact
I did not ask from
Diran’s response: ‘Agencies do not refund money (where applicable) but process same on behalf of passengers with the airlines. Agencies forward refund requests to airlines for processing and approval or otherwise depending on the rules of that particular ticket bought. Every ticket has rules guarding its sale, that is why I advised that you should always ask your agent or even airline official (if ticket is purchased at airline office) about rules of the class of ticket you wish to buy before buying it.’
Fellow reader, have you experienced anything similar to this riddle? How did you wriggle out of it? How come a transporter refuses to refund an unused fare? The most painful aspect is that the money involved is about $400; too much for a poor teacher like me to lose. What do you advise?
1 comment
Segun-
It is always a sad situation to fall prey to dupes. Sadly enough, I will say forget it or sue the agency. Nigeria has no consumer protection. That is a lot of money for a teacher in Nigeria. I feel for you. Goodluck.